Meadowthorpe Chat Test
[vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1531818488553{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 95px !important;padding-bottom: 80px !important;background-color: #ffffff !important;}”][vc_column width=”1/2″ css=”.vc_custom_1531818384661{margin-top: 0px !important;margin-bottom: 40px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”This temporary page was created to test the chat feature.” font_container=”tag:h6|font_size:16px|text_align:left|color:%23181616|line_height:26px” use_theme_fonts=”yes” el_class=”font-weight-medium” css=”.vc_custom_1628099988069{margin-top: 0px !important;margin-bottom: 10px !important;}”][vc_custom_heading text=”Click the chat widget (bottom/right) to test it!” font_container=”tag:h1|font_size:35px|text_align:left|color:%23181616|line_height:41px” use_theme_fonts=”yes” el_class=”font-weight-bold” css=”.vc_custom_1628101148755{margin-top: 0px !important;margin-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1628100363462{margin-top: 0px !important;margin-bottom: 35px !important;}”]
[/vc_column_text][vc_column_text]
- Chat Widget for the Website – Positioned in the lower right corner of the screen. Website visitors can click the widget to initiate a chat.
- ChatBot to answer common questions – The ChatBot works like Alexa or Siri. When someone initiates a chat through the website, the bot will attempt to answer the question. I programmed the chatbot using the 9-page FAQ we created last year.
- LiveChat Transfer – If the bot can’t answer a question, it can connect the user with a live person.
- LiveChat Control Panel for Agents – “Agent” refers to a person from Meadowthorpe who responds to a chat request. The control panel provides an online interface for agents to handle chats.
- Agent Status/Availability – To accept a chat, an agent must be logged in to the LiveChat Control Panel with their status set to “Available.” Logged out agents do not receive chat requests.
- Agent Prioritization – Chat requests can be routed to one or more agents by order of priority.
- LiveChat Business Hours Schedule – While the ChatBot runs 24/7, the option to transfer to an agent is limited to business hours.
[/vc_column_text][/vc_column][/vc_row]
